QI Story: Quality Improvement in Discharge Process at AIC Kijabe Hospital
QUALITY IMPROVEMENT-DISCHARGE PROCESS AT AIC KIJABE HOSPITAL By Tabitha Mwangi & Finance Manager AIC Kijabe Hospital The project aims to enhance the customer experience by reducing the Turnaround Time (TAT) during discharge from the hospital. Customer interviews revealed dissatisfaction with long waiting queues, extended TAT at discharge, patient confusion, and