QI Story: Prioritizing Patient-Centered Care at FaithCity Hospital, Lagos, Nigeria

Author: Olabanji Mikail Fisqua

Affliation: Faithcity Hospital Lagos Nigeria

FaithCity Hospital in Lagos, Nigeria, prioritized patient-centered care, recognizing the importance of amplifying patients’ voices for improved quality of care and patient safety. Their approach involved implementing feedback mechanisms, patient surveys, and focus group discussions, complemented by staff training in empathetic communication. The transformative results included reduced wait times, enhanced care coordination, and increased patient satisfaction. Patients felt valued and actively engaged in their treatment decisions. The hospital’s commitment to patient-centered practices aligned with regulatory standards, fostering trust and collaboration. To sustain progress, continuous staff training, advanced feedback technology, and periodic assessments of patient-centered initiatives are recommended.

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