QI Story: Improving Patient Satisfaction and Turnaround Time for OGTT at AIC Kijabe Hospital, Kenya
Authors: 1,2Lucy Maina, 1,3Argwings Chagwira, and 1.2Grace Munga. AIC Kijabe Hospital, 2Laboratory Department, 3Research Department Kenya Background In addressing challenges related to the Oral Glucose Tolerance Test (OGTT) at AICKH(AIC Kijabe Hospital), a retrospective review and patient feedback in August 2023 revealed significant issues affecting patient satisfaction. A considerable 74.1%