One experience that shaped my approach to quality improvement was learning the importance of using patient feedback to identify gaps in healthcare services. Through my QI journey, I realized that improving patient care requires teamwork, good communication, and the use of data to guide decisions. This experience taught me to listen to patients, identify problems, and work with my team to develop practical solutions. I now understand that quality improvement is a continuous process that helps us provide safer, more effective, and patient-centred care.