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March - July 2025
At the beginning of 2025, ACQUIRE invited healthcare workers who had completed the 2024 ACQUIRE Theory QI Leadership Course to take the next step: the 16-week ACQUIRE Experiential Leadership Course, run from March to July 2025. This program built directly on the Theory Course, equipping frontline teams to put quality improvement (QI) principles into action in real-world healthcare settings.
The ACQUIRE Experiential Leadership Course focused on three groups: hospital-based QI teams, mentor-coaches, and C-Suite leaders. Selection was competitive—53 hospital-based QI teams applied, and 26 were chosen and paired with mentor-coaches, who also received training. From these institutions, a cohort of C-Suite leaders was also selected to ensure leadership alignment and support.
Guided by ACQUIRE’s mentor-coaches and backed by their institutional leaders, 22 QI teams successfully graduated on 10–11 July 2025.
Even before graduation, this cohort’s QI learning was evident. Several hospitals have already integrated QI projects into their 2025/26 institutional performance targets, requiring departments to align projects with hospital priorities, report quarterly progress, and present outcomes at annual scientific forums. This is how change happens, one department at a time, one hospital at a time, one healthcare worker at a time.
What follows are the success stories and the lessons learned along the way—because in QI, the only true failure is failing to learn.
A quality improvement team project by CURE Children’s Hospital in Ethiopia
The QI team aimed to improve hand hygiene compliance among healthcare professionals from 65% to 80% within four months. Through consistent monitoring, feedback, and staff engagement, steady progress was achieved, with compliance rising to an average of 76.5%, moving closer to the project’s target.
Congratulations to the team with leadership from Firaol Dandena and mentorship by Bernadette Hangalla, — Kalkidan Girma, Liham Kinfe, Mekdes Lemma, Mussie Habtamu, Samuel Taye, and Sara Kahsay.
A quality improvement team project by Mengo Hospital, Uganda
The QI team set out to improve hand hygiene compliance among healthcare workers from a baseline of 34% to 60%. Within just 12 weeks, they achieved a 52% compliance rate, marking strong progress toward their target and reinforcing a sustained culture of safety and infection prevention.
Congratulations to the team with leadership from Ms. Musiimire Grace and mentorship by Dr. Bernadette Hangalla — Mr. Godfrey Ssemmanda, Sr. Kayaga Heron, Sr. Kinobe Lydia, Dr. Nambago Simon
A quality improvement team project by Port Reitz Sub-County Hospital in Mombasa County, Kenya
The QI team aimed to improve the completeness of partograph documentation from a baseline of 0% to 30% to enhance quality maternity care. Within weeks, they recorded notable progress in documentation completeness and a steady decline in fresh stillbirth rates, with efforts ongoing toward full target achievement.
Congratulations to the team with leadership from Khadija Luvuno and mentorship by Yusra Awadh, — Abdalla Mpigabao, Amina Ibrahim, Dr. Bijuma Mitwan, Dorah Mwambela, Dr. Karima Dawoodbhai, Dr. Kassam Yusuf, Dr. Neema Ali, Josephine Waronja, Mwanakarama Mohammed — worked to champion smarter partograph documentation to improve maternal care.
A quality improvement team project by Coast General Teaching and Referral Hospital, Kenya
The QI project aimed to reduce the median turnaround time in the adult accident and emergency department from 13 hours in March 2025 to 7 hours by June 2025. Through streamlined assessment processes, improved communication between medical officers and specialists, and faster laboratory sample processing, the team achieved a significant reduction, meeting the 7-hour target and enhancing patient flow and overall care efficiency.
Congratulations to the team with leadership from Dr. John Kinyua Murithi and mentorship by Miriam Kithuka — Dr. Tima Nassir, Dr. Abdallah Tariq, Rukia Hussein, Zuhura Ali Shee, Mapenzi Nzai
A quality improvement team project by Duchess International Ikeja, Nigeria
The QI team set out to reduce Emergency Room length of stay to meet the 4-hour benchmark, targeting a reduction from 65% to 30% of patients staying beyond four hours. Within months, they far surpassed their goal, cutting delays to just 14% and significantly improving patient flow.
Congratulations to the team with leadership from Adebayo Grace and mentorship by Olabisi Ogunbase, — Esedafe Ayetuoma Grace, Evans Victoria, Iduh Nonye, Maxwell Victoria, Olobade Modupeoluwa, Osumili Grace
A quality improvement team project by General Hospital Odan, Lagos, Nigeria
The QI team set out to reduce patient waiting time in the cardiology outpatient clinic by 25%; from four hours to three hours. Within just eight weeks, they achieved a 15% reduction, with continued efforts underway to meet and surpass their target.
Congratulations to the team with leadership from Dr. Onaleye Simeon Omotayo and mentorship by Olabisi Ogunbase — Agun Omotunde Aderonke, Akinruli Adeyinka Amos, Animashaun Afusat Mopelola, Dr. Oyeniyi Kehinde Temitope, Okunmuyide Oluwakemi Dele, Olaitan Akeem Oladimeji — for working to champion faster cardiology clinic services.
A quality improvement team project by Halisi Family Hospital, Kenya
The QI team aimed to increase medical error reporting from 11% to 60% to strengthen psychological safety and build a just culture. Within months, they surpassed their target, with 85% of staff trained and active in embedding error reporting into daily routines.
Congratulations to the team with leadership from Caroline Kendi Gichuru and mentorship by Argwings Chagwira — Dr. David Kutwa, Elizabeth Mwaura, Ema Cheptoo, Eric Obora, Immaculate Moruri, Martins Rhonde, Milliam Kamau, Norah Ogake, Paul Malonza, Dr. Njeri Okello.
A quality improvement team project by Kenyatta National Hospital, Kenya
The QI team set out to improve care for adult DKA patients by increasing compliance with prescribed fluid volume administration from 71% to 80% within 8 weeks. Compliance is steadily being monitored through training, improved monitoring, and stronger collaboration.
Congratulations to the team with leadership from Paul Kamau and mentorship by Dr. Samora Michelle — Allan Kwenah, Austus Njoroge, Dr. Mary Gitau, Martin Munene, Khathija Mohamed.
A quality improvement team project by Mbingo Baptist Hospital, Cameroon
The QI project aimed to increase medication error reporting from fewer than one report per month to ten per week within nine weeks. Through improved reporting systems and staff engagement, reporting rose significantly to an average of 35 errors per month (8.2 per week), reflecting strong progress toward the target.
Congratulations to the team with leadership from Mr. Kan Perez and mentorship by
Dr. Samora Michelle — Lukong Doris, Mboameh Tsiagehmbom Nkeh, Mukeh Fidelis, Tabi Patience, Tiba Lavinia.
A quality improvement team project by Mwai Kibaki Referral Hospital, Kenya
The QI project aimed to improve patient satisfaction by strengthening communication on treatment and aftercare instructions, targeting an increase from 85.9% to 90% by June 2025. Through structured communication training for staff and active patient involvement, satisfaction scores improved, with patient involvement rising from 67.9% to 77.5% and communication scores increasing from 73.2% to 85%, reflecting steady progress toward the target.
Congratulations to the team with leadership from Dr. Einstein Kibet and mentorship by Gerald Murithi — Mr. Apollo Odanga, Ms. Cynthia Ikuha, Ms. Esther Karuku, Ms. Grace Karanja, Mr. Julius Ita, Mr. Kennedy Okinda, Ms. Susan Wakiuru, Ms. Winnie Karuga
A quality improvement team project by Coast General Teaching and Referral Hospital, Kenya
The QI project aimed to reduce the turnaround time for the insurance discharge process from a median of 19 hours to 6 hours by June 2025. Through staff sensitization, streamlined admission processes, and improved document management, the team achieved a significant reduction in discharge time to 8 hours, marking strong progress toward the target.
Congratulations to the team with leadership from Lilian Ngugi and mentorship by Mugisha Nkoronko — Ann C. Mumbua, Bilha Mutesh Wafula, Erick Omwega Saisi, Erick Otieno, Margaret Munyazi, Mary Namalwa, Miriam Kithuka, Salome Mghoi, Violet N. Wafula
A quality improvement team project by Benjamin Mkapa Hospital, Tanzania
The QI project aimed to reduce hospital readmission rates from 9% to 4% within five months. Through improved discharge planning, patient education, and post-discharge follow-up, the team achieved a significant reduction in readmissions, dropping to 5% by June 2025, marking steady progress toward the target and improved continuity of patient care.
Congratulations to the team with leadership from Fadhili T. Katulla and mentorship by Mugisha Nkoronko — Cecilia Mosha, Christina Benny, Irene P. Mtenga, Jacqueline Mkama, Lucas J. Susu, Nicholaus Mashauri, Ramadhan Mfanga, Veronica Gwisu
A quality improvement team project by Pumwani Maternity Hospital, Kenya
The QI team set out to reduce caesarean section waiting times, cutting emergency CS delays from 6 hours to 2 hours and elective CS from 168 hours to 96 hours. Through targeted interventions, average waiting time dropped from 23 hours to 4.4 hours, with continuous progress being made to stabilize the results towards their target.
Congratulations to the team with leadership from Everlyne Seleina Kurunoi and mentorship by Colleen Araka — Bonny Wasike, Daniel Kamau Mwangi, Hezron Munene Kailanya, James Masese, Kipkemoi Peter Ngeno, Mary Mawia Mukui, Mary Wafula, Maureen Mutheu Kaloki, Mustabshira Fofeek Said, Robert Chacha Mwita, Rose Njoki Githura.
A quality improvement team project by M.P. Shah Hospital, Kenya
The QI team, through strengthened verification, documentation, and staff training, reduced errors to 24%, with improved reporting, accountability, and integration into the hospital’s QI dashboard.
Congratulations to the team with leadership from Carolyne Machio and mentorship by Yusra Awadh — Brenda Kiiru, Christine Kinyua, Christine Waithira, Dr. Pratik Patel, Lilian Mulinge, Ruth Macharia, Scholastica Achieng.
A quality improvement team project by Supplementary Health Services in Botswana
The QI team set out to reduce dental anxiety among male patients by 30% from a baseline of 69.23% within eight weeks. Within six weeks, they achieved their target, recording a 30% reduction in reported dental anxiety and laying the groundwork to expand these gains across other facilities.
Congratulations to the team with leadership from Dr. Kelebogile Kgosibodiba and mentorship by Colleen Araka — Ms. Baboloki Gaseitsiwe, and Ms. Nothando Buno.
A quality improvement team project by AIC Kijabe Hospital, Kenya
The QI team set out to reduce pressure injuries among at-risk patients by 60% in medical-surgical and intensive care units. Within months, the incidence dropped from a median of 24.5 to 10, reflecting significant progress toward improving patient safety and quality of care.
Congratulations to the team with leadership from Tabitha Karimi Ntarangwi and mentorship by Gladys Mutisya — Alice Wamuyu Kiniri, Margaret Anyango, Nancy Wangeci Wachiuri, Dr. Peris Kiarie.
A quality improvement team project by Uganda Martyrs Hospital, Lubaga
The QI team aimed to enhance patient experience in the Emergency Department by increasing their Net Promoter Score (NPS) from a baseline of 22.3% to 50%. Following targeted staff training on responsiveness, they achieved a median NPS of 48%, marking significant progress toward their goal.
Congratulations to the team with leadership from Dr. Yasin Katende and mentorship by Gladys Mutisya — Arthur Egulu, Carol Nankya, Dr. Beatrice Nakiryowa, Esther Mutesi, Herbert Ndugwa, Ika Eddy, Jennifer Nakawuki, Justine Nakimpi, Lilian Nakayiza, Lucky Jacent, Margret Nampijja, Dr. Milka Habte, Molly Nankinga, Reginah Nak Yeyune Zziwa, Dr. Ruth Nsamba, Sophia Bulya, Talemwa R. Kiiza, Winnie Nalukenge
A quality improvement team project by Mbagathi County Referral Hospital, Kenya
The QI project aimed to reduce the incidence of hospital-acquired neonatal sepsis from 15% to 10% within six months. By improving hand hygiene compliance through staff training, audits, and continuous feedback, the team is achieving a notable reduction in infection rates and improved adherence to the WHO 5 Moments for Hand Hygiene, contributing to safer care for newborns.
Congratulations to the team with leadership from Stella Mburu and mentorship by Ednah Ojee — Agnes Mutiso, Dorothy Kilonzo, Dr. Ericah Koima, Elijah
Ouma, Maureen Njagi, Mercy Ngiwil, Monicah Kipsang, Norah Yego and Rebecca Toroitich
A quality improvement team project by Reddington Hospital, Nigeria
The QI team aimed to reduce prolonged emergency room wait times beyond four hours by 30%, lowering the rate from 40% to 28%. Their ongoing efforts have already led to notable improvements in turnaround times and coordination, with more patients now being attended to within the 4-hour target.
Congratulations to the team with leadership from Nnanyelugo Ebuka Chrysogonus and mentorship by Ednah Ojee — Esther Adejinmi, Linda Ogunsuyi, Olufunke Ijimakin, Temitope Adeoye-Lawal, Tobechi Ozuzu.
A quality improvement team project by Premier Hospital, Kenya
The QI team set out to reduce patient discharge turnaround time from an average of 60 minutes to 30 minutes. Through streamlined communication, role clarity, and daily discharge lists, they surpassed their target; cutting discharge time to just 25 minutes and significantly improving patient satisfaction.
Congratulations to the team with leadership from Evelyn B. Gathoni and mentorship by Miriam Kithuka — Agnes Kibiti, Arifa Turabali, Dr. Faith Towett, Elizabeth Musyoki, Janet Kemunto, Peninah Muthoga, Dr. Zainab Hassanali.
A quality improvement team project by Nasawa Health Centre, Malawi
The QI project aimed to increase the percentage of pregnant women receiving comprehensive clinical checks and HB laboratory testing during antenatal visits from 10% to 100% between February and May 2025. Through targeted interventions like conducting weekly peer review sessions , distributing national QOC assessment tools in ANC rooms and mentorship, the team achieved steady improvement, with more women now receiving complete assessments during their first ANC visit.
Congratulations to the team with leadership from Alex Mwale and mentorship by Lucy Simotwo — Catherine Suzumire, Frank Akuwa, Hanna Muyaya, James Masanza, Mcdonald Saliji
A quality improvement team project by Massey Street Children’s Hospital, Lagos Nigeria
The QI team set out to improve patient satisfaction with transfers from the emergency room to admitting wards, aiming to raise satisfaction levels from 47% to 100% by July 2025. The project has already enhanced structure, consistency, and communication in the transfer process.
Congratulations to the team with leadership from Fagbuyi Oluwaseun Yewande and mentorship by Walter Kiptirim — Adeboyejo, Oluwasola Oluseyi, Adu, Temitope Comfort, Chima Sholabi, Joseph A. Obioha, Jumoke, Ogunkoya, Okoro, Agatha Ijego.
